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Frequently Asked Questions
For beginners, we recommend starting with a simple pod system or starter kit. These devices are easy to use, require minimal maintenance, and provide a satisfying vaping experience. Popular options include the VOOPOO Drag series or SKE Crystal kits. Look for kits that offer adjustable airflow and variable wattage to customize your experience as you learn your preferences.
Yes! JFD offers a comprehensive rewards program for our loyal customers. Earn points with every purchase that can be redeemed for discounts on future orders. Sign up for free on our website and start earning rewards immediately. You'll also receive exclusive offers and early access to new products.
Yes, we ship orders 7 days a week to ensure you receive your vape products as quickly as possible. Orders placed before 3pm are dispatched the same day for next-day delivery. We offer free shipping on orders over £30 across the UK.
Currently, JFD operates as an online-only store to provide the best prices and widest selection to our customers. Our online platform allows us to offer competitive pricing and convenient home delivery. However, our customer support team is available via live chat 8am-5pm daily to assist you with any questions or product recommendations.
The right nicotine strength depends on your previous smoking habits. If you were a heavy smoker (20+ cigarettes per day), we recommend starting with 18-20mg. Moderate smokers (10-20 per day) typically prefer 12-18mg. Light smokers or those looking to reduce nicotine intake should try 6-12mg. If you're unsure, start with a medium strength and adjust from there.
Proper maintenance extends the life of your device. Clean your tank weekly by rinsing with warm water and drying thoroughly. Replace coils every 1-2 weeks or when you notice a burnt taste. Keep your device upright to prevent leaking, and store it away from extreme temperatures. Regularly check and clean the connection points between tank and battery.